Updated: 25.08.2023, by: Laura Tierney
Estimated time to read: 1 -2 mins.
Are you not receiving a code?
If the phone number or email you have entered is not registered by your employer you will not get the requested code.
Please make sure that you:
Try with both email and phone
Double-check that the country code is correct
Enter the same number or email that you are registered within your company.
If you continue to have issues or receive any errors, close the app and wait a couple of minutes and try again.
If you are still not receiving a code, please reach out to the company administrator of your app (maybe your HR department or direct manager) to make sure your data is registered correctly.
Are you receiving an error?
If you are receiving an error that you "do not have access to the native app"
Please make sure that you:
Reach out to your HR/Manager and ask if they can publish the homepage of your app to you
Then try to log in again
If you are receiving a message that states "Sorry this is taking a while"
Please make sure that you:
Make sure you are connected to a steady connection so, if you are using mobile data try swapping to WiFi and logging in again
Turn your mobile on and off again and try to log in again
Check that you have one of the two latest versions of IOS or Andriod as they are the OS that Actimo supports
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¿Aún no recibes tu código?
Si el número de teléfono o correo electrónico que ingresaste no ha sido registrado por tu organización, no podrás recibir el código solicitado.
Por favor asegúrate de:
Intentar recibirlo con teléfono y correo electrónico
Verifica que el código de país es correcto
Ingresa tu teléfono o correo electrónico tal y como tu organización lo tiene registrado
Si todo está correcto y aún no recibes un código, por favor contacta al administrador de la aplicación en tu organización para asegurarte que el registro de tus datos es el correcto.
Por último, puedes contactar al Departamento de Soporte de Actimo a: [email protected].