Estimated reading time: 5 - 6 minutes

We're excited to introduce our new chat feature, aimed at enhancing your communication and collaboration.

This update includes several useful functions to simplify your conversations and make staying connected easier. In this helpdesk article, we'll explore the main features of the chat, such as one-on-one and group conversations, managing participants, deleting conversations, message indicators, push notifications, and a quick shortcut to start chats from contact cards.

With our chat feature, you can engage in seamless one-to-one conversations. After clicking on “New”, simply select the contact from the list, and you can initiate a private chat session. This facilitates focused and direct communication, making it ideal for personal discussions, sharing confidential information, or collaborating with specific individuals.

Our chat feature provides you with valuable indications about the status of your messages. You will see three different indicators: "Sent," (one grey check mark) confirming that your message has been successfully sent; "Delivered," (two grey check marks) indicating that the message has reached the recipient's device; and "Read," (two blue check marks) informing you when the recipient has viewed your message. These indications offer real-time feedback, ensuring that you stay informed about the progress and engagement of your conversations.

Collaboration becomes a breeze with our group conversation feature. You can create groups and invite multiple participants to join. This enables effective communication and collaboration among teams, departments, or interest-based communities. Group chats allow for real-time discussions, file sharing, and seamless coordination, fostering teamwork and boosting productivity.

As the admin of a group conversation, you have the authority to add or remove participants. This empowers you to manage the group effectively, ensuring that only relevant members are part of the conversation. By maintaining control over participant management, you can enhance the focus and efficiency of group discussions.

In a group conversation, the admin can delete the entire conversation. When the admin initiates the deletion, the conversation and its history are permanently removed for all participants. This feature provides flexibility in managing group discussions and allows for content moderation when necessary.

Stay connected and never miss an important message with push notifications. Our chat feature sends real-time notifications to your device, alerting you whenever you receive new messages. Push notifications can be turned on / off on an individual basis. This ensures that you can promptly respond to urgent inquiries or actively participate in time-sensitive discussions, even when you're not actively using the app.

To streamline your communication workflow, we have implemented a convenient shortcut that allows you to initiate chats directly from contact cards. When viewing a contact's details, simply tap on the chat icon to start a conversation instantly. This feature saves you time and effort, eliminating the need to search for contacts or navigate through multiple screens to begin a chat.

Our new chat feature revolutionizes communication and collaboration within our platform. Enjoy the seamless experience of one-to-one and group conversations, leverage admin controls for participant management and conversation deletion, stay informed with message indications, receive real-time push notifications, and conveniently access chats from contact cards. Embrace the power of our chat feature to enhance teamwork, streamline communication, and drive productivity in your interactions.

Good to know:

​If you have any other questions please reach out to your Customer Success Manager or our support team at +45 31 41 47 00, or [email protected]