Estimated time to read: 1 - 2 mins
Table of contents:
What is message liking, commenting, & sharing?
All the great functionality from liking, commenting, and sharing that you may typically associate with the Social Wall, can be also added to messages. This includes:
Liking messages
Threaded comments/replies
Liking individual comments or replies
@Mentions in comments to notify other users
Option to upload images or media files to comments
Sharing messages with other contacts
New and improved view of likes and comments in Message Analytics - users of Dashboard and Social Wall will find this familiar.
How to enable the features?
You will notice three new toggles that are now visible in the Message Composer beneath the Feedback section:
To activate the functionality, simply switch on the toggles you want active on any given message.
For multi-page messages, the active toggles will be active on all pages by default. If you would like to change individual pages, use the drop-down menu under the toggles and choose on which pages you want the features to be active.
Managing comments & viewing analytics
In Message Analytics, you'll find the social stats over to the right-hand side. If you're using Social Wall, this will be familiar as it is very similar to the view that's visible from your dashboard.
In the GIF below, you can see what the 'Comments' and 'Likes' modules look like in the Analytics tab.
In this new dashboard-style view, you can see all likes and comments at a glance, as well as manage comments as needed (for admin users). You can also include the statistics of likes and comments when exporting analytics.
Questions?
If you have any questions or comments, don't hesitate to reach out to us in the chat, or via [email protected]
Tags: likes, comments, messages, new, enhanced, improved, update