Updated: 06.01.2021, by: Jesper Jakobsen

Estimated time to read: 6 - 7 mins.

The feedback section consist of modules you can add to your messages, to receive input or feedback from the users of your platform. The feedback modules are; Feedback (comments), NPS (Net-promotor Score) Slider, and Upload. This article will explain how to use all of them, step by step.

Table of contents:

What is the comments module and how do I use it?

How do I use the Like module?

How do I use the Net Promoter Score (NPS)?

How do I use the Slider module?

What is the Upload module and how do I use it?

What is the feedback module and how do I use it?

The feedback module is where contacts can add feedback in a comment format. The feedback always be either private or anonymous and is often used to get input or suggestions from contacts.

How to create and use:

  1. Click on create message

  2. Click on Feedback

  3. Add a placeholder (example: "Let us know what you think"), a Text on button (example: "Send feedback") and a Text on button when clicked (example: "Thank you").

  4. Under advanced settings, you can select what should happen when the feedback is submitted. You can add multiple actions to your submit button when recipients click it.

Please note: By default, feedback will not be public. This means that other recipients of the message will not be able to see each other's comments.

How do I use the Net Promoter Score (NPS)?

  1. Click on create message

  2. Select NPS

  3. Add a question or something to be rated under 'Question'

  4. Add an action and/or some text to 'what is shown when clicked'. You can also leave it as it is.

In Actimo, the NPS is set for customer responses. You can change this to eNPS (Employer Net Promoter Score), if you'd like to use it as an internal measurement. Then it is recommendable to change the caption to something like:

  1. “How likely are you to recommend this company to a friend or relative?” OR:

  2.  “How likely would you be to recommend this company’s products or services to a friend or colleague?”

Remember to be consistent going forward so you'll receive results based on the same variable if you are to use it for measuring NPS or eNPS.

How do I use the Slider module?

  1. Click on create message

  2. Select Slider

  3. Choose your caption and set your scale range.

You can insert explanations for each step of the scale, in order to make it easier for your recipients to understand what they mean. You can choose between numbers and smileys as range values.

What is the Upload module and how do I use it?

The upload module allows your recipients to upload videos and photos to the message and your content library. If you have a photo contest, this would be a great way to go about it.

We recommend that you provide your recipients with a couple of guidelines on how to create great content.

  1. Click on create message

  2. Select Upload

Select which types of content you'll allow people to upload. If you want the content to be accessible in your content library, check save uploaded files to Content library, then pick the folder you want to put the files in.

Tags: Upload, content, library, feedback, like, comment, slider, NPS, eNPS, reaction, survey.

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