Create a message

  1. Click on create message
  2. Select among the page modules in the left hand side of the page and edit your message

Read more about the different page modules in the articles below:

Media files - you can add video and audio to messages in different ways
Images - adding images makes your messages visually snackable
Text - make your communication personal with tags that ensure contacts are greeted by first name
Buttons - can link pages and messages, add/remove contacts from groups and much more
Input modules - get your audience involved and learn from their feedback

Send a message

  1. Go to Send
  2. Click on browse contacts to select groups or contacts
  3. Check the preferred channels: Show in Feed, SMS and/or email. Remember to include the message link, if you want to send out by SMS
  4. When ready, go to the bottom of the send page and click on Send or Activate. You'll automatically be taken to the Analytics page

More about delivery method and advanced delivery settings

Choose preferred delivery method for SMS and email

When enabled, you'll have to set your preferred delivery settings for SMS and email:

Both SMS and email - when information is available, a contact will receive both an SMS and an email. If a contact has only one or the other attached, your message will be delivered by the device available.
SMS, otherwise email - if a contact has both phone number and email address, SMS will prevail. If contact has no phone number attached, (s)he will receive an email.
Email, otherwise SMS - if a contact has both phone number and email address attached, email will prevail. If contact has no email address attached, (s)he will receive an SMS.

Advanced delivery settings

Public link to share
Send reminders
Restrict sendout time
Send later
Expiration
Forward security - this setting locks a message for a recipient to the first device that they open it with. If access is attempted from any other device or cookies are removed, the message will be inaccessible.
Add to homescreen
Anonymize message statistics - anonymize the message stats and responses. When the message has been sent, it is no longer possible to change this setting.
Disable deeplinking
Automation - in the drop down, select the automation for which, the message should be start message.

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